Shipping policy

Shipping Policy

Brand Name: Hoola Store
Company Name: Pediapulse Health Services Private Limited

At Hoola Store, we are committed to delivering your orders reliably, safely, and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders, along with the terms that govern our delivery services. By placing an order with us, you agree to the terms outlined below.

1. Delivery Timeframe

We aim to get your order to you as quickly and reliably as possible.

  • Standard items are delivered within 2 business hours from the time your order is confirmed.
  • Items from third party may require additional handling and transit time. Such orders will be delivered within a maximum of 15 working days from the date of order confirmation.

Estimated delivery timelines are calculated from the point of order confirmation and may vary depending on the product type, your location, and other operational factors.

2. Delivery Partners

We work with trusted third-party delivery platforms and logistics partners to fulfil and deliver your orders. Once your order is dispatched, it is handled by these partners in accordance with their operational processes and delivery schedules. While we take care to work only with reliable partners, certain aspects of the final delivery experience are managed by them.

3. Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase. There are no hidden fees — the amount shown at checkout is what you pay.

4. Factors Affecting Delivery

While we strive to meet our estimated delivery windows, actual delivery times may be affected by factors beyond our reasonable control, including but not limited to:

  • Availability of delivery partners
  • Traffic and route conditions
  • Weather disruptions
  • Location-specific access restrictions
  • Operational or logistical delays with third-party delivery platforms

In such cases, we will make reasonable efforts to keep you informed through app notifications, email, or SMS updates.

5. Order Accuracy & Customer Responsibility

Customers are responsible for providing complete and accurate delivery details, including recipient name, full address, PIN code, and a valid contact number.

  • If an order cannot be delivered due to incorrect or incomplete address details, wrong contact information, or the recipient being unavailable at the time of delivery, Hoola Health will not be liable for redelivery, delays, or refunds arising from such circumstances.
  • Once an order has been dispatched, it cannot be modified, rerouted, or redirected to a different address.

We strongly encourage customers to review all delivery details carefully before confirming an order.

6. Order Processing & Dispatch

Orders are processed only after successful confirmation and, where applicable, payment verification. You will receive a notification once your order has been dispatched. Delivery timelines begin from the point of order confirmation, not from the time of dispatch.

7. Service Coverage

Our delivery services are available only across serviceable PIN codes within our current operating regions. Serviceability for your address can be checked at checkout. If your location is not currently serviceable, you will be notified during the ordering process.

8. Failed or Undelivered Orders

If a delivery attempt is unsuccessful due to reasons attributable to the customer (such as incorrect details or unavailability), our delivery partners may attempt redelivery at their discretion or return the order. Additional charges or delays resulting from such failed deliveries are the responsibility of the customer.

9. Customer Support

For any delivery-related queries, please reach out to our support team:

📧 store@hoolahealth.in

Support hours: 7 AM – 10 PM IST, Monday to Saturday